This Privacy Policy explains how Puzzle Cats Inc. ("Puzzle Cats," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit puzzlecats.com, play our games, or interact with our services.

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA, S.C. 2000, c. 5) and applicable Ontario privacy legislation.

1. Who We Are

2. What We Collect

• Contact information — name, email, phone, company, role.
• Game data — anonymized play patterns, session length, difficulty preferences, and in-game behavior to personalize your experience.
• Device information — device type, operating system, and unique identifiers for advertising and analytics.
• Website usage — IP address, browser type, pages visited, collected via cookies.

3. Why We Collect It

• To deliver, operate, and improve our games.
• To personalize your gaming experience using AI.
• To manage customer relationships and support.
• To meet legal, tax, and regulatory obligations.
• To prevent fraud and ensure platform security.

4. AI & Personalization

We use machine learning models to analyze anonymized play patterns and tailor the gaming experience. The game learns your preferences — preferred difficulty, session length, visual themes — and adapts to keep you engaged. This data is anonymized and not linked to your identity.

5. Consent

By providing personal information — through our website, a game download, or a service agreement — you consent to its collection, use, and disclosure as described here. You may withdraw consent at any time by writing to contact@puzzlecats.com, subject to legal and contractual restrictions.

6. Disclosure

We do not sell personal information. We may share it with:

• Service providers — cloud hosting, analytics, advertising, and IT support.
• Professional advisors — legal, accounting, and insurance providers.
• Authorities — where required by law, court order, or regulatory requirement.

7. Cookies

Our website uses strictly necessary and analytics cookies. You can disable cookies in your browser settings; some features may not work properly as a result.

8. Retention

Business and client records are retained for at least 7 years for tax and contractual purposes. Website inquiries are retained for up to 24 months unless a business relationship is established.

9. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting contact@puzzlecats.com. We respond within 30 days.

If unsatisfied, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

10. Contact

These Terms of Service govern your access to puzzlecats.com and your use of the Puzzle Cats games and platform. By using the site or playing our games, you agree to these Terms.

1. Who We Are

2. Website Use

You may use this site for lawful purposes only. You may not scrape, copy, redistribute, or republish its content without written permission. All content, including text, images, source code, and game assets, is protected by copyright.

3. Game License

Puzzle Cats grants you a limited, non-exclusive, non-transferable license to download and play our games for personal, non-commercial purposes. You may not modify, reverse-engineer, or redistribute our games.

4. In-App Purchases

Certain games offer in-app purchases. All purchases are processed by the platform (Apple App Store, Google Play) and are subject to their terms. Refunds are handled by the respective platform.

5. AI-Powered Features

Our games use AI to personalize difficulty, generate puzzles, and enhance player experience. By playing, you consent to anonymized data collection for these purposes as described in our Privacy Policy.

6. User Conduct

You agree not to:

• Cheat, exploit bugs, or use unauthorized third-party software.
• Harass other players or engage in abusive behavior.
• Attempt to gain unauthorized access to our systems.
• Use our games for any unlawful purpose.

7. Limitation of Liability

To the maximum extent permitted by law, Puzzle Cats Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or our games. Our aggregate liability shall not exceed the amount paid for the specific game giving rise to the claim.

8. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes are subject to the exclusive jurisdiction of the courts of Ontario.

9. Contact

Puzzle Cats Inc. is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience and apply relevant accessibility standards to our website and games.

1. Our Commitment

We are committed to meeting or exceeding:

• The Accessible Canada Act (S.C. 2019, c. 10).
• The Accessibility for Ontarians with Disabilities Act (AODA).
• The Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.

2. Measures We Take

• Semantic HTML and logical heading structure.
• Alternative text for meaningful images.
• Sufficient color contrast (checked against WCAG AA).
• Keyboard-navigable menus and links.
• Support for browser zoom and text resizing up to 200%.
• Testing with screen readers (NVDA, VoiceOver).
• Inclusive design for our games — accessible to seniors and players with disabilities.

3. Known Limitations

• Game accessibility — some game modes may have limited accessibility features. We are actively working to improve.
• Third-party tools — embedded analytics and advertising widgets may not fully meet AA standards.

If you encounter a barrier, we will work with you to provide the information or service you need in an alternative format.

4. Feedback

We welcome your feedback. If you experience an accessibility issue or need information in another format, contact us:

5. Ongoing Efforts

We review our website and games at least annually and integrate accessibility criteria into all new digital projects. This statement is reviewed and updated each year.